Shipping/Order Terms:


IMPORTANT:
Harley-Davidson is currently taking 6-8 business days to process our orders. Unfortunately this is having a negative impact on our ability to process and ship orders in a timely manner. We are making every effort to get orders out to our customers as quickly as possible, but we are still seeing delays in shipping times due to the pandemic (it may seem like everything is getting better but shipping times from UPS and USPS are still hampered and are very much still a thing).You can find more information on how the pandemic is affecting each department in the respective categories below.
We appreciate your patience with us as we work through these tough times, 


Order Processing:
We are currently processing orders as quickly as we can, Monday - Friday, 10:00am - 6:00pm Mountain Time. We process orders from oldest to newest, so if you place your order over the weekend, it may not get processed until Tuesday or Wednesday. The earlier your order is placed, the earlier we will get it processed.
In-Stock status is not guaranteed.
We are a brick and mortar dealership as well as online retailer. With over 20,000 products on our site, we do not currently have a way to keep our online store updated in real time with our in-store stock, so if something is listed as "in-stock", it simply means that we are capable of obtaining the item from the warehouse.
All dealerships have had difficulty obtaining items and keeping them in stock. Harley-Davidson is currently working on getting caught up as quickly as possible with getting orders shipped out to dealerships throughout the United States so that we can get items out to our customers.
We are also currently working on a way to synchronize our in-store stock with our online platform.
If you need to get something quickly, please Contact us here to get in-stock status before placing your order. All orders are subject to authorization and approval.
We are currently 3-4 days out on processing orders. The confirmation email you receive after placing your order is simply to notify you that your order went through properly, and that we have received it. We will send you an email after we have processed your order to ensure that we can give you the most accurate estimate for when your order will be delivered to you.
When you place your order, your card will be charged immediately. Some of the items in your order may need to be special ordered, on backorder, or are Supplier Direct items. We still need to have the money held to order these items from the warehouse.
Most orders will be delivered within 7-10 business days of processing your order. Due to the pandemic, we are occasionally seeing orders take up to 14 business days to arrive to us. As such, please allow for some wiggle room in our estimates for unexpected delays.
Supplier Direct items usually take longer to get in than our standard items. These include, but are not limited to: Painted parts, speedometers, odometers, performance upgrade kits, lock kits of any sort, etc.
Most Supplier Direct items only take an additional 2 days to get to us. However, with larger items such as painted parts and performance upgrade kits, they can take 30-45 days to get to us. If you have questions, please contact us before placing your order.


Shipping:
Shipping companies in some areas are seeing anywhere from a 3-21 day delay in delivering packages due to the increased volume in shipped goods. The delivery times provided by our shipping options during checkout are not guaranteed, and delivery times may vary depending on how the pandemic is affecting your area. We do not have control over this, but we will do what we can to mitigate delays.
Because Harley-Davidson is taking 6-8 days to process orders from dealerships, and then it takes 3-5 business days to reach us, most special ordered items will take anywhere from 7-21 days to reach you.
Free Shipping offers are subject to Shop Big Sky Harley's discretion regarding the shipping company we use. In order to continue offering free shipping, we need to keep our shipping costs as low as possible. If you need to use a particular shipping company, please select that option at checkout, otherwise we will choose whichever shipping company is the best fit for us.
We ship via USPS or UPS Ground to most of the United States (We do not ship to Hawaii, Alaska, APO or AFO).
Due to strict Terms of Service, we DO NOT accept any of the following:
  • International Orders
  • Orders that will be shipped internationally through a Shipping Forwarding Center
  • International Credit Cards
  • Non-US-Verified PayPal transactions
We apologize for any inconvenience.


Backordered products:
DUE TO AN UPCOMING HARLEY DAVIDSON POLICY CHANGE ANY ITEM THAT IS BACKORDERED PAST AUGUST 31ST WILL NOT BE AVAILABLE FOR SALE OR PROCESSED.
Please note that many of our products go on backorder from our supplier or warehouse, and we do not have control over the timing of backorder dates. When we contact you regarding a backordered item, please understand that the backorder dates we receive are estimates from Harley Davidson, and are subject to change in the future. Especially with the pandemic affecting production of these items, production levels remain affected on many items in Harley-Davidson’s catalog.


Contacting us:
Please, do not call to check up on your order or return status.
Due to the large influx of delays caused by the pandemic, our customer service team is being flooded with questions. We are working very hard to keep our customers updated as often as we can. Phone calls make it difficult to stay caught up with emails.
Please Contact us Here with our online form, and we will get back to you with an update as quickly as possible. If you would like us to call, please include your phone number, order number (if applicable), and the reason for your call so that we can have all of the information prior to calling.
Please allow around 3 business days for our customer service team to see and respond to your email.

Our customer service department currently works Monday - Friday, 10:00am - 6:00pm Mountain Time.

Following these terms and conditions will ensure that we can assist all of our customers as quickly and efficiently as possible.

 

Please read the following terms and conditions of use carefully before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Accuracy of Information on the Site

We do our best to ensure that information on the site is complete, accurate, and current. Despite our best efforts however, information on the site may be inaccurate, incomplete, or out of date. All specifications, products, descriptions, prices of products, shipping rates, and promotions are subject to change at any time without notice. Big Sky Harley-Davidson will make every reasonable effort to accurately display the attributes of our products including, but not limited to, fitment, sizes, colors, etc. Big Sky Harley-Davidson does not warrant the accuracy or completeness of the information, content, or materials provided through the site. The inclusion of any products or services on the site at a particular time does not imply or warrant that these products or services will be available at any time. Big Sky Harley-Davidson reserves the right to discontinue any product at any time.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Big Sky Harley-Davidson. The collective work includes works that are licensed to Big Sky Harley-Davidson. Copyright 2003, Big Sky Harley-Davidson. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Big Sky Harley-Davidson or purchasing Big Sky Harley-Davidson products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Big Sky Harley-Davidson or to purchase Big Sky Harley-Davidson. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Big Sky Harley-Davidson. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Indemnification

You agree to indemnify, defend, and hold harmless Big Sky Harley-Davidson, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Limitation of Liability

Big Sky Harley-Davidson shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Big Sky Harley-Davidson has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Big Sky Harley-Davidson products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Big Sky Harley-Davidson products) must be commenced within one (1) year after the claim or cause of action arises. Big Sky Harley-Davidson's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Big Sky Harley-Davidson may assign its rights and duties under this Agreement to any party at any time without notice to you.

Notice

Big Sky Harley-Davidson may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Big Sky Harley-Davidson.

Participation Disclaimer

Big Sky Harley-Davidson does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Big Sky Harley-Davidson is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Big Sky Harley-Davidson reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Big Sky Harley-Davidson in its sole discretion.

Payment Terms

All payment methods we accept can be found on the checkout page, and are subject to change at any time without notice. The method of payment used to purchase the order will be charged at checkout, regardless if the product(s) you ordered have to be special ordered from the supplier or are on backorder.

Returns, Exchanges, & Refunds

Returns will not be accepted for products that have been opened and/or altered. All products must be returned in new and re-sellable condition. Tags must be attached to all clothing. Clothing must not have been worn or washed. Other items must be in the original undamaged packaging and complete with all items. Big Sky Harley-Davidson will not accept returns or exchanges on any electrical parts, helmets, service manuals, or installed parts. All items that are marked as clearance, or "bargain bin", are sold "as is" and cannot be returned or exchanged. Any original shipping costs will not be refunded. A 20% restocking fee will apply to all returns. Refunds are contingent upon inspection of any and all products once we receive them. Items that are considered "Supplier Direct" items cannot be cancelled or returned under any circumstances. These include, but are not limited to, painted parts, keyed products, motors, and speedometers/tachometers. Shipping costs for returned or exchanged items are the responsibility of the customer. Returns and Exchanges must be completed within 30 days of the date the products are delivered. Products purchased as gifts during the holiday season (December 1st through December 31st) will have their return/exchange period extended to the 31st of January of the next calendar year.

Shipping Terms

We will do our best to accommodate the shipping courier selected during checkout. If there is a difference in cost, Big Sky Harley-Davidson reserves the right to choose the shipping method that most closely matches the shipping cost paid by the customer. In the event that a free shipping promotion is offered, we will select the option that best fits our needs. If you select the free shipping option, we will not ship items out to a PO Boxes, as certain services are unable to deliver to PO boxes. Big Sky Harley-Davidson is not responsible for the replacement of lost or stolen packages, and the carrier's liability is limited to $100.00. You will be Emailed a tracking number once your order has been shipped. To ensure safe delivery of your package, please select the "Signature Required" option during checkout. If you have specific delivery instructions, you will need to contact the carriers directly. In the case of issues with the freight carriers, please contact them first as they are your best resource to resolve the issue quickly. If the carriers are unable to resolve your concern, contact us and we will file a claim on your behalf. However, the carrier's decisions and dispositions are Final. Big Sky Harley-Davidson is not responsible for the Policies or Actions of the 3rd party carriers or their employees. We will not issue credit for freight costs based on issues created by the carriers.

Terms of Sale

By placing an order with us, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order. Big Sky Harley-Davidson retains the right to refuse any order request made by you. Prior to our acceptance of an order, verification of information may be required. Big Sky Harley-Davidson reserves the right at any time after receipt of your order to accept, modify, or decline your order, or any portion thereof, even after receipt of an order confirmation from us, for any reason whatsoever. Big Sky Harley-Davidson reserves the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, Big Sky Harley-Davidson shall have the right to refuse or cancel any such order placed for the incorrect price. regardless of whether the order is being or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is cancelled, we will credit your account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Big Sky Harley-Davidson without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Third-Party Links

In an attempt to provide increased value to our visitors, Big Sky Harley-Davidson may link to sites operated by third parties. However, even if the third party is affiliated with Big Sky Harley-Davidson, Big Sky Harley-Davidson has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Big Sky Harley-Davidson. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Big Sky Harley-Davidson seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Trademarks

All trademarks, service marks and trade names of Big Sky Harley-Davidson used in the site are trademarks or registered trademarks of Big Sky Harley-Davidson.

Typographical Errors

In the event that a Big Sky Harley-Davidson product is mistakenly listed at an incorrect price, Big Sky Harley-Davidson reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Big Sky Harley-Davidson reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Big Sky Harley-Davidson shall issue a credit to your credit card account in the amount of the incorrect price.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Big Sky Harley-Davidson or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Big Sky Harley-Davidson disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Big Sky Harley-Davidson does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Big Sky Harley-Davidson does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Warranty

Each new Genuine Harley-Davidson® replacement part or accessory item carry a 1-year limited warranty from the retail date. Proof of purchase (i.e. customer receipt) is necessary to verify warranty coverage. Some products have unique warranty coverage (i.e. anything covered under another manufacturer's warranty, tires, chemicals, Premium Luggage (24-month), audio/navigation, Screamin’ Eagle® Pro, consumables and other disposable items). Please see your dealer for additional information. Labor is not covered. Warranty is facilitated by any Authorized Harley-Davidson dealer.
Installed items may be warranted by us or your local Harley-Davidson dealer. However, they must remain installed on the motorcycle in the manner you first installed them. Please do not remove any item and send it back to us. Harley-Davidson will not warranty items that have been removed from your Motorcycle or modified in any way during the installation process. Leave the item(s) installed on your motorcycle and visit any Authorized Harley-Davidson Dealership to administer Warranty under Harley-Davidsons Global Warranty guidelines. Harley-Davidson does not replace entire kits under warranty, only the failed part. We cannot issue a refund on installed items. Please contact us for your proof of purchase to help your local dealer in administering Harley-Davidson's Global Warranty. Products that are being warrantied will not be refunded under any circumstances. By requesting to warranty your product, you agree to wait for the warranty process to resolve through Harley-Davidson, which can take up to 60 days.